Mortgage Claims Supervisor

This is a fully remote position, open to applicants in United States.

📋 Description

• Oversee and manage the activities within the Claims Department.

• Ensure adherence to internal policies, procedures, investor guidelines, and relevant state and federal laws and regulations.

• Enhance employee performance through goal setting, training, and coaching initiatives.

• Monitor findings from internal and external audits.

• Guarantee claims are submitted in accordance with requirements from investors, agencies, and insurers.

• Take part in the development and implementation of procedures aimed at improving efficiency.

• Adjust procedures in response to necessary changes.

• Provide daily, weekly, and monthly updates on loan statuses for client communications.

• Review and authorize department quality review responses to both internal and external audits.

• Manage variations in daily, weekly, and monthly workloads.

• Conduct monthly one-on-one meetings and performance evaluations for direct reports.

• Facilitate and support training for both new and existing employees.

• Review exception reports to ensure system data integrity and present trends to management.

• Address escalations from team members within the supervisor’s scope of authority.

• Perform additional assigned responsibilities.

• Collaborate with clients, industry partners, and internal teams to optimize outcomes for homeowners.

⛳️ Requirements

• High School Diploma or equivalent is mandatory.

• A minimum of 6 years of experience in default mortgage servicing, mortgage insurance claims, or the legal field.

• At least 2 years of supervisory experience is required.

• Comprehensive understanding of accepted business practices within the mortgage industry.

• Familiarity with claims processing for HUD, FHLMC, FNMA, and VA.

• In-depth knowledge of the foreclosure process and relevant guidelines.

• Strong leadership and management capabilities.

• Experience with LPS-MSP (Mortgage Servicing Platform).

• Ability to inspire and train staff members.

• Proficient in time and priority management.

• Capable of making sound decisions and resolving issues effectively.

• Able to work independently while meeting deadlines efficiently.

• Effective written, verbal, and telephonic communication skills.

• Proficient in Microsoft Office applications, particularly Excel and Word.

• Ability to maintain strict confidentiality.

• Capability to work productively during standard business hours.

• Willingness to work early, late, or during weekends as necessary.

• Overtime may be required as needed.

🏝️ Benefits

• Optional medical, dental, vision, life, and disability insurance.

• Paid holidays, vacation, and sick leave.

• Fidelity National Financial matching 401(k) plan.

• Employee stock purchase plans available.

• Access to mental health resources, including complimentary Calm memberships.

• Wellness initiatives that promote both physical and emotional well-being.

• Employee recognition programs that celebrate achievements and milestones.

• Discounts on gym memberships.

• Discounts on pet insurance.

• Employee purchasing programs.

• Tuition reimbursement program offered.

• Flexibility for remote work.

• Resources and support available for career advancement.

• Opportunities for virtual engagement.