Mortgage Case Manager

This is a fully remote position, open to applicants in United Kingdom.

📋 Description

• Manage a substantial pipeline of post-submission mortgage cases (100-140+), ensuring effective progression to completion.

• Serve as the primary point of contact between customers, lenders, conveyancers, and surveyors.

• Provide clear and proactive updates at every stage of the process.

• Collaborate closely with Mortgage Experts to achieve optimal outcomes for clients.

• Oversee DIP submissions, lender communications, offer follow-ups, and document verifications.

• Keep track of lender service levels, rate fluctuations, and policy changes.

• Enhance case turnaround times for improved efficiency.

• Focus on a specific segment of the process and become a subject matter specialist.

• Expedite customer mortgage applications from submission to completion with accuracy and speed.

• Work in a dynamic, fast-paced environment where adaptability is essential.

⛳️ Requirements

• Minimum of 2 years' experience in a high-volume, end-to-end mortgage case management position.

• Proficient in managing a large caseload under tight deadlines while remaining organized and detail-oriented.

• Strong comprehension of the complete mortgage process and lender specifications.

• Comfortable with navigating rate changes and lender service level agreements (SLAs).

• A collaborative team player with a customer-centric approach and a flexible attitude towards shifts and Saturday overtime.

• Availability to work 39 hours per week according to a shift schedule.

• Willingness to work Saturdays for voluntary overtime.

🏝️ Benefits

• 100% remote working opportunity.

• 25 days of annual leave plus public holidays.

• Day off for your birthday.

• Moving house day off.

• Two additional company-wide wellbeing days.

• Work from anywhere in the world for up to 25 working days annually.

• Access to subsidized private medical insurance.

• Sick pay and income protection insurance provided.

• Critical illness coverage and death-in-service benefit included.

• Enhanced parental and adoption leave pay.

• Long service recognition program (up to £3,000).

• Casual dress code and a relaxed, energetic company culture.

• Support for mental health available.