Mobility Specialist

This is a fully remote position, open to applicants in Vietnam.

📋 Description

• Offer legal and strategic counsel to clients regarding immigration compliance service delivery.

• Oversee and regulate Remote products and services to ensure immigration compliance.

• Build, nurture, and enhance relationships with clients and internal stakeholders.

• Develop in-house immigration services to boost revenue generation, efficiency, and client satisfaction.

• Evaluate, prepare, and submit visa and work permit applications.

• Keep abreast of immigration law and ensure continuous compliance with regulatory updates.

• Manage internal documentation processes.

• Address escalations, assess when senior-level review is necessary, identify solutions, and assist stakeholders in achieving timely resolutions.

• Advise clients on specific travel requirements and immigration procedures.

• Act as a primary contact for business travel and sponsorship matters.

• Monitor case statuses utilizing case management and billing systems.

• Leverage immigration knowledge to provide solution-oriented responses for complex client situations.

• Operate independently and take responsibility for daily tasks.

• Enhance processes through automation and thorough documentation.

⛳️ Requirements

• Demonstrated experience in immigration compliance, global mobility, or related fields, particularly with an emphasis on immigration.

• In-depth knowledge of immigration procedures and processes necessary for maintaining immigration compliance.

• Ability to excel in a fast-paced and evolving work environment.

• Capacity to maintain composure and efficiency under pressure during times of increased workload.

• Experience in the technology sector or within a rapidly growing and scaling organization is highly advantageous.

• Flexible and adaptable team player who can adjust to shifting priorities or changing processes.

• Proven customer-facing experience.

• Excellent communication skills with the ability to engage effectively with diverse client groups.

• Strong desire to deepen knowledge of global immigration legislation.

• Experience working remotely and/or asynchronously with minimal supervision is a plus.

• Must possess fluent English writing and speaking skills.

• Proficiency in additional languages is a plus.

• Application and CV must be submitted in English.

• Previous employment verification checks required.

🏝️ Benefits

• Work from anywhere.

• Flexible paid time off.

• Flexible working hours (we operate asynchronously).

• 16 weeks of paid parental leave.

• Budget allocated for co-working spaces, learning, and wellness (including gym memberships).

• Access to mental health support services.

• Stock options available.

• Home office budget and IT equipment provided.

• Emphasis on life-work balance.

• Employee resource groups (Women, Disability, Queer, Minorities in Tech).

• Support for workplace accommodations.