Mobile Service Technician

This is a fully remote position, open to applicants in Virginia.

📋 Description

• Responsible for maintaining and repairing light construction equipment, such as skid steers, chippers, trenchers, and mini-excavators, either at Home Depot locations or customer job sites.

• Conduct regular visits to stores to assess equipment and execute preventive maintenance tasks.

• Keep records of equipment conditions and finalize maintenance and repair work orders.

• Provide training to Home Depot store associates and customers on the correct operation of equipment and large equipment operating procedures.

• Maintain certifications for Mobile Elevated Work Platforms.

• Ensure accurate tracking of parts and fleet inventories.

• Facilitate the transfer of equipment between different locations.

• Uphold vehicle compliance according to company, federal, and driver standards.

• Introduce new equipment to stores, conduct Pre-Delivery Inspections (PDIs), deliver equipment, and educate associates.

• Evaluate equipment for rental readiness, safety, and adherence to store appearance standards.

• Perform minor repairs on equipment.

• Respond to service requests and procure necessary parts.

• Utilize the company's technology platform to log labor and parts for all completed tasks.

• Assist with the delivery and pickup of equipment.

• Receive regional guidance when setting and aligning short- and long-term objectives.

• Undertake additional tasks as designated by the supervisor.

• Report to the Regional Field Operations Manager; no direct reports.

• Work from Sunday to Thursday, from 8:00 a.m. to 4:30 p.m.

⛳️ Requirements

• Must live within 20 miles of Norfolk, VA.

• Must be at least twenty-one years of age.

• Must possess legal authorization to work in the United States.

• Must comply with DOT medical certification standards.

• Required vision capabilities include close, distance, color, peripheral, depth perception, and the ability to adjust focus.

• Significant physical capability is necessary, including lifting, prolonged standing, bending, kneeling, crawling under equipment, climbing on equipment, reaching, and stretching.

• Ability to perform repetitive movements of the hands, wrists, and arms.

• Ability to work at heights occasionally.

• Proficient in Microsoft Office Suite.

• Capable of negotiating, addressing complaints, resolving disputes, and handling grievances with both internal and external customers.

• Strong written and verbal communication skills.

• Minimum of 1 year of experience in servicing construction equipment.

• Knowledge and skills in light construction equipment maintenance, including small engines and hydraulics.

• Ability to read and interpret technical repair and parts manuals, covering mechanical, hydraulic, and electrical components.

• Experience and willingness to deliver exceptional customer service.

• Valid driver's license is required.

• Familiarity with inventory management practices.

• Proficient in using handheld technology, including smartphones, laptops, and tablets.

• Ability to collaborate effectively with various personality types and all levels of associates.

• Capability to work independently.

• Ability to operate in extreme outdoor working conditions.

• Adaptability to unforeseen circumstances, such as changes in weather and traffic conditions.

• Associate's degree or a similar qualification in a related field.

• A minimum of 3 years of relevant work experience.

🏝️ Benefits

• Full-time employment.

• Option for multi-site or virtual work arrangements.

• Overnight travel is typically less than 10% of the time.