Mobile Service Manager

This is a fully remote position, open to applicants in Massachusetts.

📋 Description

• Recruit, train, and mentor technicians specializing in mobile services.

• Perform field audits, conduct safety inspections, and carry out performance evaluations.

• Ensure adherence to OSHA, DOT, and FleetPride safety standards.

• Manage the scheduling, dispatching, and workflow of mobile services.

• Direct daily field operations to ensure prompt and high-quality repairs at customer locations.

• Optimize technician dispatch processes to enhance response times, minimize downtime, and boost productivity.

• Facilitate effective communication among branch operations, technicians, and clients.

• Offer customer communication, technical assistance, and updates on repairs.

• Cultivate long-term relationships with customers and identify opportunities for preventive maintenance.

• Oversee customer and vendor portals to ensure compliance with contracts and national accounts.

• Manage the department's profit and loss, labor, inventory, and expenses.

• Review and authorize work orders, invoices, and timecards.

• Report on utilization, efficiency, and metrics related to revenue growth.

• Collaborate with regional and branch leadership to achieve operational and financial objectives.

• Supervise the maintenance, inspections, repairs, stocking, and readiness of mobile service vehicles.

• Support initiatives focused on growth, efficiency, customer experience, technician development, and certification.

⛳️ Requirements

• High school diploma or GED equivalent is required.

• Proficient in using computers and familiar with inventory catalogs, as well as various Microsoft and Google Docs applications.

• Experience with Learning Management System administration and reporting is preferred.

• Valid driver’s license with a clean driving record is necessary.

• Willingness to travel up to 70% of the time.

• Demonstrated experience in Mobile Service operations and customer service.

• Strong skills in customer service and sales.

• Capability to manage a profit and loss statement.

• Ability to calculate productivity metrics.

• Must be available to work non-traditional hours, including nights, weekends, and on-call duties.

• Ability to work in various indoor and outdoor conditions, facing changes in temperature, vibration, dust, and vehicle noise.

🏝️ Benefits

• Cell Phone provided.

• Laptop, potentially equipped with diagnostic capabilities.

• Access to a Motus or Company Vehicle (preferred).