MLS Approvals Manager

This is a fully remote position, open to applicants in United States.

📋 Description

• Oversee Elm Street’s MLS Approvals team.

• Act as the company's expert on MLS data.

• Manage the complete process for acquiring and sustaining MLS data access.

• Handle IDX and back-office feed agreements, including credentials and activation across MLS vendor platforms.

• Address escalated customer service and MLS compliance issues.

• Analyze MLS regulations, IDX display requirements, data licensing agreements, and modifications in industry policies.

• Convert rules and policies into distinct product specifications.

• Ensure that products and contractual commitments remain compliant.

• Identify and promote process enhancements, workflow automation, tooling, and integrations with Zendesk, Jira, and internal middleware.

• Establish and nurture relationships with MLS personnel, data vendors, platforms, and industry partners.

• Represent Elm Street in discussions related to MLS and the industry.

• Lead and cultivate the MLS Approvals team, setting objectives that align with company goals.

• Collaborate with Data and Engineering on new MLS launches, data challenges, and initiatives aimed at scaling and automating approvals.

• Report directly to the Director of Customer Success.

⛳️ Requirements

• Exceptional written and verbal communication skills.

• Capability to articulate technical and policy concepts to MLS partners, engineers, and clients.

• Proficient in data handling, report generation, and analyzing metrics, costs, and trends.

• Advanced problem-solving skills in environments with limited standardization.

• Ability to interpret technical documentation, MLS regulations, and contractual language.

• Expertise in training and utilizing Jira, Confluence, Zendesk, and native middleware systems.

• Extensive knowledge of MLS operations, data licensing, IDX policies, and real estate technology products.

• Bachelor’s degree in Information Systems, Business, Real Estate, or a related discipline, or equivalent experience (preferred).

• A minimum of 4 years of experience in real estate technology, MLS operations, or a related technical role (preferred).

• At least 3 years of direct experience with MLS data access, approvals, or data licensing (preferred).

• Must reside anywhere within the United States.

• Must be legally permitted to work in the U.S. without visa sponsorship, now or in the future.

🏝️ Benefits

• Fully remote work environment.

• No relocation necessary.

• Annual base salary ranging from $85,000 to $95,000.

• Commitment to equal opportunity employment.

• Reasonable accommodations provided throughout the application and employment process.

• Participation in E-Verify.