Mid-Market Vendor Services Manager

This is a fully remote position, open to applicants in United States.

📋 Description

• Oversee a substantial portfolio of mid-market and other high-value client accounts.

• Act as the primary contact for TPRM concerning assigned accounts.

• Establish trusted relationships with compliance officers, risk managers, and vendor management leaders.

• Assist clients throughout the post-sales lifecycle, including service timelines, deliverables, and expectations.

• Address client inquiries and offer insights on vendor management best practices.

• Recognize account risks, service gaps, and opportunities for optimization.

• Coordinate the collection of due diligence documentation with the Vendor Operations Team.

• Delegate and supervise the work of TPRM Specialists to ensure accuracy and timeliness.

• Track progress and relay updates, vendor issues, and service completions to clients.

• Facilitate vendor services onboarding, annual service cycles, and training programs.

• Spot account growth opportunities, including additional tiers, monitoring services, and one-time reviews.

• Collaborate with Implementation, Customer Success, Vendor Operations, Risk Analysts, and Product teams.

• Maintain a working knowledge of Ncontracts’ TPRM software suite and Vendor Management services.

• Suggest process enhancements that align with regulatory requirements and industry trends.

⛳️ Requirements

• Minimum of 3 years of experience in customer success, account management, or a similar client-facing role.

• Proven experience managing multiple client accounts or projects at the same time.

• Comfortable working in a fast-paced, deadline-oriented environment.

• Demonstrated experience collaborating with compliance, risk, or operational stakeholders.

• Bachelor’s degree or equivalent experience in a relevant field (preferred).

• Professional certifications in Vendor Management, Risk Management, or related areas (preferred).

• Excellent interpersonal and communication skills.

• Strong customer service orientation.

• Highly organized and detail-oriented.

• Strong analytical and problem-solving abilities.

• Capacity to influence cross-functional teams.

• Capability to provide product training and clarify system functionalities.

• Skill in identifying cross-sell and up-sell prospects.

• Must be legally authorized to work in the United States.

• Willingness to undergo a comprehensive background check if employment is offered.

🏝️ Benefits

• Responsible PTO Plan that meets or exceeds state and local medical and family leave laws.

• 11 paid holidays.

• Community and social events.

• Mental Health Benefits.

• Medical, Dental, and Vision insurance.

• Company-paid Group Life Insurance.

• Company-paid Short- and Long-Term Disability.

• Flexible Spending Account.

• Health Savings Account.

• Aflac Benefits – Critical Illness, Cancer Protection, & Hospital Choice.

• Pet Insurance.

• 401(k) with company match, eligible from Day 1 of employment.

• 2 Paid Volunteer Time Off Days.

• Commission.