Mid-Market Customer Success Manager

This is a fully remote position, open to applicants in Canada.

📋 Description

• Oversee a portfolio of Mid-Market clients

• Serve as a strategic partner and trusted advisor for customers

• Foster product adoption and facilitate success on a large scale

• Ensure sustained customer retention and growth

• Conduct regular business reviews and impactful conversations with customers

• Spot opportunities for renewals and expansions

• Advocate for the customer's voice

• Collaborate across teams with Product and Marketing

• Influence roadmap priorities and disseminate best practices

• Advise on how Riverside aligns with customers’ larger business objectives

⛳️ Requirements

• Minimum of 3 years' experience in customer success or customer support within a SaaS setting

• Proven experience managing a high volume of accounts

• Eagerness to work remotely in a dynamic startup environment

• Technical aptitude and capacity to master Riverside’s product functionalities

• Proven ability to meet KPIs and targets

• Excellent verbal and written communication skills in English

• Strong analytical and problem-solving abilities

• Capability to prioritize, organize, and manage multiple tasks under deadlines

• Located in Toronto, ON, Canada

• Willingness to work during Eastern time zone business hours

🏝️ Benefits

• Flexible remote work options

• Opportunity to be part of an AI-driven content creation platform

• Collaborative work with Product and Marketing teams

• Work during Eastern time zone business hours