Mid-Market Account Manager

This is a fully remote position, open to applicants in United States, +1 more country.

📋 Description

• Establish and nurture strong relationships with mid-market clients as their main point of contact.

• Grasp customer business objectives, goals, and challenges to pinpoint opportunities for optimizing the use of VelocityEHS software solutions.

• Perform regular customer check-ins and conduct business reviews.

• Evaluate customer satisfaction and identify potential upselling and cross-selling opportunities.

• Guide customers on software best practices to achieve their EHS and ESG goals.

• Work in collaboration with internal teams to grow existing accounts and discover product upgrades, additional licenses, and new solutions.

• Provide internal teams with insights into customer needs, competitive landscape, and market trends.

• Cultivate expertise in the features, functionality, and technical aspects of VelocityEHS software.

• Keep abreast of EHS and ESG regulations, industry trends, and emerging practices.

• Serve as a liaison between customers and internal teams to resolve issues and offer status updates.

• Enhance the onboarding experience for customers and advocate for improvements in product and customer experience.

• Maintain CRM records and furnish management with visibility on account health, revenue forecasts, and KPIs.

• Advance product and industry knowledge through training, self-study, conferences, and webinars.

• Share knowledge and insights with the wider team.

⛳️ Requirements

• 1-3 years of sales experience with a focus on closing and carrying quotas.

• Bachelor's degree in sales, business, environmental science, engineering, or a related field (preferred).

• Previous experience in account management, customer success, or sales within the software industry, ideally in the EHS or ESG sectors.

• Strong interpersonal and communication abilities.

• Exceptional problem-solving and analytical skills.

• Capability to handle multiple customer accounts and effectively prioritize tasks.

• Familiarity with EHS and ESG regulations, best practices, and industry trends is advantageous.

• Proficient in Tech Stack enablement tools, including Salesforce, Outreach, and Kaia.

• Self-driven, results-oriented, and able to work both independently and collaboratively in a fast-paced environment.

• Must reside anywhere in the U.S. or Canada.

• Limited travel may be required for onsite visits with customers or prospects.

🏝️ Benefits

• Variable Pay Program.

• Comprehensive benefits package.

• Uncapped variable earning opportunities.

• Periodic opportunities for in-person collaboration.