Mid-Market Account Manager

This is a fully remote position, open to applicants in Connecticut, +4 more states.

📋 Description

• Promote OnTrac solutions to current clients, securing increased shipping volume and fostering long-term partnerships.

• Oversee daily account operations, ensuring the fulfillment of customer expectations and adherence to contractual obligations.

• Assist the Director of Customer Success by providing reporting, handling administrative tasks, and supporting sales initiatives.

• Prepare and deliver business reviews to clients.

• Participate in trade shows, conferences, and meetings with customers.

• Implement business development strategies to improve customer experience and operational efficiency.

• Work collaboratively with internal teams to optimize territory performance.

⛳️ Requirements

• Bachelor’s degree or equivalent professional experience.

• 4–8 years of experience in account management or a related area.

• Excellent organizational and communication skills.

• Willingness to travel up to 25% of the time.

• Must understand and comply with OnTrac’s Acceptable Use policy and security protocols.

🏝️ Benefits

• Medical, dental, and vision insurance.

• Life insurance and short- and long-term disability coverage.

• 401(k) retirement savings plan with company matching contributions.

• Flexible vacation policy in states excluding CA, CO, IL, MA, MT, and NE, with accruals of up to 96 hours in the first year and tenure-based increases up to 160 hours.

• Two floating holidays annually.

• Paid sick leave.

• Six paid company holidays.

• Two weeks of paid pregnancy disability leave.

• Four weeks of paid parental bonding leave.

• Additional wellness and employee assistance programs.