Mid-Market Account Manager

This is a fully remote position, open to applicants in Connecticut, +4 more states.

📋 Description

• Promote OnTrac solutions to current clients, enhancing shipment volume and fostering enduring partnerships.

• Oversee daily account operations, ensuring that customer expectations and contractual obligations are fulfilled.

• Assist the Director of Customer Success with reporting, administrative responsibilities, and sales initiatives.

• Prepare and deliver business review presentations.

• Participate in trade shows, conferences, and customer meetings.

• Implement business development strategies and work with internal teams to enhance customer experience and operational efficiency.

⛳️ Requirements

• Bachelor’s degree or equivalent professional experience.

• 4–8 years of experience in account management or a related field.

• Excellent organizational and communication abilities.

• Willingness to travel up to 25% of the time.

• Compliance with OnTrac’s Acceptable Use policy and security protocols.

🏝️ Benefits

• Medical, dental, and vision insurance.

• Life insurance and short- and long-term disability coverage.

• 401(k) retirement savings plan with company matching contributions.

• Flexible vacation policy for states other than CA, CO, IL, MA, MT, and NE, with accruals up to 96 hours in the first year of employment, increasing to 160 hours based on tenure.

• Two floating holidays each year.

• Paid sick leave.

• Six paid company holidays.

• Two weeks of paid pregnancy disability leave.

• Four weeks of paid parental bonding leave.

• Additional wellness and employee assistance programs.