Mid Market Account Manager

This is a fully remote position, open to applicants in United Kingdom.

📋 Description

• Take ownership of and expand a portfolio of Mid-Market accounts starting at $1M ARR.

• Oversee a collection of companies with 500–1000 employees.

• Enhance net revenue retention (NRR) while ensuring gross revenue retention (GRR) is upheld.

• Implement systematic renewals and strategic upselling initiatives.

• Attain a minimum of 90% logo and revenue retention within 12–18 months.

• Achieve an expansion revenue goal of around 135% of the current customer base.

• Foster customer relationships through meetings, ad hoc syncs, and business review sessions.

• Reduce risk and manage customer expectations through proactive outreach and effective problem-solving.

• Cultivate a comprehensive understanding of customers’ operational rhythms, stakeholders, and business goals.

• Utilize data and analytics to predict churn and offer retention strategies.

• Work collaboratively with sales, support, and technical teams to ensure customer success.

⛳️ Requirements

• Knowledge of software-as-a-service (SaaS) business models and customer lifecycle management.

• Experience in Media and Entertainment, Cloud Storage, and/or Software is highly preferred.

• Proven track record in expanding existing customer accounts through renewals and upselling efforts.

• Excellent communication and problem-solving abilities with a focus on customer satisfaction.

• Capability to work collaboratively across sales, support, and technical teams.

• Proficiency in AI as a fundamental professional skill.

• Ability to provide evidence of expanded key accounts over several renewal cycles.

• Submission of a resume or CV is mandatory.

• LinkedIn profile is required.

🏝️ Benefits

• Flexible PTO.

• Competitive salary.

• Stock options.

• Comprehensive health coverage.

• Opportunities for professional growth and development.

• Potential for advancement and learning.

• Collaboration with a global team in a fast-paced startup environment.