Mid-Level ServiceNow Developer

This is a fully remote position, open to applicants in District of Columbia, +1 more state.

📋 Description

• Design, develop, and customize applications, workflows, UI components, and platform features within ServiceNow.

• Create and modify Script Includes, Business Rules, UI Actions, Client Scripts, data policies, Flow Designer flows, and other related components.

• Utilize AI tools and large language models (LLMs) — such as GitHub Copilot, Codex, ChatGPT, and Claude — to enhance development speed, improve code quality, generate boilerplate scripts, and troubleshoot platform issues more efficiently.

• Employ AI-assisted development methods to automatically generate ServiceNow scripts, Flow Designer logic, and integration payloads from straightforward language requirements.

• Develop and configure ServiceNow Now Assist features, including generative AI-powered Virtual Agent dialogues, AI Search, and Predictive Intelligence models.

• Integrate external AI/ML APIs (e.g., OpenAI, Azure OpenAI, Google Gemini) into ServiceNow workflows using Integration Hub or REST APIs to facilitate intelligent automation.

• Design and execute prompt engineering strategies within ServiceNow's Now Assist and Virtual Agent frameworks to deliver precise, context-aware AI responses.

• Assist in the development of AI-enhanced ITSM capabilities such as auto-classification of incidents, intelligent ticket routing, and anomaly detection utilizing ServiceNow's ML plugin.

• Write unit tests and aid in creating automated test suites using ServiceNow ATF.

• Build and maintain integrations using REST/SOAP APIs, and resolve integration issues with the support of senior team members.

• Participate in defect resolution, enhancements, and operational support tasks.

• Collaborate with business analysts, testers, and senior developers to understand requirements and convert them into functional solutions.

• Keep abreast of ServiceNow platform releases, Now Assist updates, and the evolving AI/ML landscape as it relates to enterprise service management.

⛳️ Requirements

• Minimum of 3 years of software development experience.

• At least 2 years of hands-on development experience on the ServiceNow platform.

• Strong knowledge of JavaScript and familiarity with ServiceNow's server/client scripting model.

• Proven experience using AI coding assistants (GitHub Copilot, Codex, or similar) to enhance and expedite development tasks.

• Solid understanding of AI/ML concepts including prompt engineering, LLM APIs, and automation techniques relevant to the ServiceNow platform.

• Practical experience with ServiceNow's AI/ML features — including Virtual Agent, Predictive Intelligence, Now Assist, or AI Search — is highly desirable.

• Experience with ServiceNow ATF or other automated testing methodologies.

• Capability to interpret functional requirements and translate them into technical specifications and operational features.

• Strong verbal and written communication abilities.

• Exceptional analytical and troubleshooting skills.

• ServiceNow Certified System Administrator (CSA).

• Bachelor's degree in Computer Science or a related technical field — or equivalent professional experience.

🏝️ Benefits

• You can find more information on benefits here.