Mid-Level Process Transformation Analyst – Focus on Processes, Data, and CRM

This is a fully remote position, open to applicants in Brazil.

📋 Description

• Illustrate how customer master data is gathered, maintained, utilized, and disseminated across various teams and systems.

• Recognize quality concerns, duplicate entries, and deficiencies in accountability and controls.

• Evaluate customer service and relationship management workflows, converting their requirements into CRM specifications.

• Define the scope, future-state workflows, business rules, and performance metrics in partnership with business, Data, and IT teams.

⛳️ Requirements

• Proven experience with processes related to customer master data, customer service, and relationship management.

• Background in participating in CRM implementation or enhancement projects.

• Experience in leading discovery sessions and collecting requirements.

• Capability to comprehend the data lifecycle and its effects on operations and the customer experience.

• Preferred: experience in process transformation, data analysis or mapping, and system implementation and/or integration.

🏝️ Benefits

• Engagement through a collaborative model.

• People Hub – Benefits Club.

• Home office allowance provided on a prepaid card with an unrestricted balance for your use.

• Temporary Disability Insurance (DIT).

• A day off for your birthday – because it’s a day to celebrate!

• Anywhere Office – work from wherever you prefer.

• TotalPass.

• Training and certifications.

• Colab+ package including access to Wellhub, Avus, Starbem, and Dasa +saúde.