Mid-Level Customer Success Manager

This is a fully remote position, open to applicants in Brazil.

📋 Description

• Manage a portfolio of corporate clients independently, including strategic accounts.

• Act as the primary contact for clients at OZmap.

• Oversee the onboarding process, which includes implementation, enablement, and training.

• Facilitate ongoing customer engagement through monthly meetings and strategic reviews (QBRs).

• Track health scores, foresee churn risks, and re-engage customers who are inactive.

• Identify opportunities for upselling and cross-selling in collaboration with the Sales team.

• Serve as a liaison with Support and Product teams, ensuring the customer’s voice is heard within the company.

• Assist in enhancing team processes continuously.

⛳️ Requirements

• Proficiency in Spanish (mandatory).

• Background in Customer Success, account management, post-sales, or B2B relationship management (essential).

• Familiarity with the OZmap platform or similar network documentation and management tools for service providers (ISP/telecom).

• Ability to confidently lead customer meetings, from presentations to defining next steps.

• Analytical mindset capable of transforming data into actionable plans.

• Excellent communication skills and a proactive approach.

• Must be available for employment under a CLT contract if residing in Brazil or as a Contractor/LLC if living elsewhere in LATAM.

🏝️ Benefits

• Employment arrangement: CLT (for residents of Brazil) or Contractor/LLC (for LATAM residents).

• Work model: Fully remote.

• Meal and food allowance: Flash card with complete freedom of choice.

• Equipment allowance provided.

• Health and dental insurance through Bradesco.

• Support for education and professional development.

• Language-learning assistance available.

• Birthday gift offered.

• Recognition for long service.

• Membership with ACATE & SESC for exclusive benefits.

• Participation in online team integration events and celebrations.

• Emphasis on autonomy, mutual trust, and work-life balance.

• An environment that promotes continuous active listening.

• Ongoing support for professional development.