Mid-Level Customer Success Consultant

This is a fully remote position, open to applicants in Brazil.

📋 Description

• Oversee the expansion pipeline, ensuring the CRM system is well-organized and current.

• Perform product demonstrations, breaking down complexities to showcase how the product benefits the customer.

• Facilitate pricing negotiations, address objections, and guide the customer through the closing process.

• Establish trust in the technology by clarifying the product's capabilities and limitations, ensuring customers have a clear understanding.

⛳️ Requirements

• Minimum of 2 years of experience in a mid-level Customer Success sales role, ideally within technology firms.

• In-depth knowledge and familiarity with products and solutions that incorporate Artificial Intelligence.

• Strong negotiation abilities, linking product features to customer benefits and the value provided.

• Capability to convey immediate value by swiftly translating benefits into the customer’s daily operations.

• Proficient in managing a high volume of interactions and shorter sales cycles at the required pace.

• Skilled in using Google Workspace (Drive, Gmail, Docs, Sheets, etc.).

• Familiar with technology and digital solutions.

• Experience in managing sales funnels using CRMs such as Pipedrive and similar platforms.

• Analytical skills for data interpretation and process enhancement.

• Excellent organizational and time-management skills.

• Strong negotiation skills, showcasing the value and cost-effectiveness of solutions.

• Team-oriented approach, sharing market insights and customer feedback with the CSX, Sales, Product, and Marketing teams.

• Preferred: experience in sales operations within a CS and/or CSX structure, particularly in technology companies.

• Preferred: prior experience in selling or implementing Chatbots, Voicebots, WhatsApp automation tools (e.g., Blip, ManyChat, Zenvia), or generative AI technologies.

🏝️ Benefits

• BRL 1,000.00 meal and food allowance (VA/VR) | iFood Card — no vacation deduction.

• BRL 150.00 home-office allowance.

• Wellz — mental health/psychotherapy | At no cost to employees.

• Gympass — physical health/gyms | Available for dependents.

• Guapeco — health insurance for your pet.

• English classes | At no cost to employees.

• Unimed health insurance | With co-payments.

• Coworking day-pass reimbursement | Available in all Brazilian states.

• Extended parental leave.

• Baby welcome kit for expectant parents.

• Farmasesi partnership | Available only in Santa Catarina.

• Sesi Education partnership | Available only in Santa Catarina.

• Birthday day off.

• Laptop and monitor shipped to your home.

• BRL 2,000.00 voucher to purchase any additional equipment you need.

• Team members from across Brazil, further promoting our culture of diversity.