Mid-Level Business Consultant – Customer Experience, Customer Value Management

This is a fully remote position, open to applicants in Brazil.

📋 Description

• Perform diagnostics through data analysis, KPIs, and other pertinent information across various business sectors in companies from multiple industries.

• Create management and executive presentations to showcase the findings from process diagnostics and analytical work.

• Identify and evaluate the value of process improvement initiatives, design execution plans, and track the outcomes achieved.

• Conduct interviews and lead workshops with stakeholders to map processes, recognize deviations and bottlenecks, and ascertain root causes.

• Assist in managing project scope and oversee the escalation process to guarantee compliance with timelines and project scope.

• Collaborate effectively within teams and communicate with clarity and assurance.

• Act as the primary project contact by proactively suggesting solutions and addressing project requirements.

• Provide support to other consultants with project-related needs.

• Analyze documents, databases, and reports while generating insightful analyses.

⛳️ Requirements

• A Bachelor’s degree in Engineering, Business Administration, Economics, Marketing, or a related discipline.

• Strong analytical capabilities, with a track record of transforming qualitative and quantitative data into business decisions, prioritized hypotheses, and actionable recommendations.

• A strategic viewpoint to align Customer Experience initiatives with the financial and strategic goals of the company, considering trade-offs, effort, and impact.

• Ability to quantify the benefits of CX initiatives, including retention, churn, LTV, operational efficiency, and effort reduction.

• Solid understanding of CX metrics and indicators, such as NPS, CES, and CSAT, with the ability to critically interpret the data beyond the surface score.

• Experience in mapping, analyzing critically, and redesigning comprehensive customer journeys and processes, focusing on tangible impacts for both customers and the business.

• Facilitate strategic workshops involving stakeholders from various departments and levels, including senior leadership.

• Proficient in strategic communication and decision-oriented storytelling, including preparing and presenting executive-level presentations.

• Capable of translating recommendations into actionable plans with metrics, accountability, and results tracking.

• Proficient in the MS Office suite, particularly Excel, PowerPoint, and Word.

• Must reside in São Paulo or Rio de Janeiro.

• Experience in digital transformation or CX projects.

• Certification in Lean, Six Sigma (Green Belt), or process management.

• Previous experience in business consulting.

🏝️ Benefits

• All Points (points program for airfare and hotel stays).

• Health insurance.

• Dental insurance.

• Life insurance.

• Pet insurance plan.

• Mobility benefits, including fuel and Uber or 99 options.

• Flex Reimbursement (for glasses, vaccines, education, concerts, and more).

• Meal and/or food allowance.

• Birthday leave.

• Wellhub (formerly Gympass).

• Alelo Club, providing various discounts at stores and pharmacies.

• 180 days of maternity leave.

• 30 days of paternity leave.

• Childcare allowance for the first year of the baby's life.

• Transportation allowance based on project or department requirements.

• Annual bonus program.

• Commission for referring new clients.

• A global training and development center offering the latest content and courses available in the market.

• Flex Time – allocated time each week for your professional development.

• Mentoring programs with esteemed leaders in their fields.

• Semiannual performance reviews.

• Feedback culture and regular 1:1 meetings with your manager and team.

• Personalized Development Plan aligned with your individual goals.

• Darwin – a global development program aimed at young talent to enhance both soft and hard skills.

• Grounding – a global training initiative for newly hired professionals worldwide beginning their consulting careers.

• Induction – international onboarding led by HR and business leaders for new Bip employees from all countries.

• Spinnaker – training designed to enhance the strategic skills of Managers and Senior Managers, facilitating business development within a complex ecosystem.