Mid-Enterprise Customer Success Manager

This is a fully remote position, open to applicants in United States.

📋 Description

• Manage a portfolio of mid-enterprise clients, fostering strong, trust-based relationships among stakeholders.

• Support customers through onboarding, adoption, and renewal processes to ensure consistent value delivery.

• Actively monitor account health, recognize risks early, and implement actions to reduce churn.

• Promote product usage through training, enablement, and best practice sharing.

• Collaborate with Sales to identify and pursue upsell and expansion opportunities.

• Conduct customer meetings, including business reviews, to showcase impact, outcomes, and return on investment (ROI).

• Efficiently manage a high-volume portfolio using scalable processes and tools.

• Work cross-functionally with Sales, Product, and Operations to provide a seamless customer journey.

• Gather customer feedback and insights to drive product and operational enhancements.

⛳️ Requirements

• 2–5+ years of experience in Customer Success, Account Management, or a comparable customer-facing role in SaaS or cybersecurity.

• Proven ability to handle multiple accounts while effectively prioritizing and driving results.

• Exceptional communication and relationship-building skills with both technical and non-technical stakeholders.

• Experience in startup or small companies characterized by a fast-paced, high-growth environment with shifting priorities.

• Familiarity with data-driven decision making and tracking account health.

• Candidates must have authorization to work in the region where they are employed.

• Doppel is currently unable to provide visa sponsorship.

🏝️ Benefits

• Commissions

• Equity participation

• Comprehensive benefits