Microsoft Dynamics 365 Customer Insights Architect

This is a fully remote position, open to applicants in India.

📋 Description

• Develop and oversee the global architecture for Customer Insights data.

• Set up real-time data ingestion pipelines utilizing Microsoft Dataverse, Azure Data Lake, Azure Synapse, and external third-party transactional systems.

• Create identity resolution rules, parameters for data unification, deduplication logic, match/merge profiles, and consolidated Customer 360 schemas.

• Generate calculated insights and metrics through custom SQL-based measures, behavioral attributes, and predictive modeling.

• Craft omni-channel customer journeys featuring dynamic audience segmentation, real-time trigger events, and personalized content loops.

• Implement secure integrations that link Customer Insights with Power BI, Dynamics Sales and Service applications, and external APIs.

• Apply data privacy and governance measures, which include RBAC, multi-tenant compliance frameworks, and GDPR/CCPA data scrubbing protocols.

• Conduct audits of platform operations, ingestion synchronization health, data refresh cycles, segment processing durations, and API throttling.

⛳️ Requirements

• 6 to 10 years of experience in enterprise data engineering, CRM consulting, or marketing technology.

• At least 3 years specifically focused on designing, building, and maintaining configurations within the Microsoft Dynamics 365 Customer Insights framework.

• Strong technical expertise in Microsoft Dataverse, Power Platform architectures, Azure Data Lake, Azure Synapse, SQL, advanced segmentation techniques, and REST APIs.

• Profound knowledge of big data principles, semantic data modeling, customer lifecycle frameworks, identity resolution approaches, and cloud governance strategies.

• Required certification: Microsoft Certified: Dynamics 365 Customer Insights (Journeys) Functional Consultant Associate or Power Platform Solution Architect Expert.

• Previous experience with Azure AI/ML Studio integrations is preferred.

• Familiarity with real-time web/mobile tracking integrations using JavaScript SDKs or enterprise tag management systems is preferred.

🏝️ Benefits

• Competitive salary and performance-based bonuses.

• Comprehensive health, dental, and vision insurance.

• Opportunities for professional development and certification.

• Flexible work arrangements and a supportive work environment.