Microsoft 365 Engineer – Administrator

This is a fully remote position, open to applicants in United States.

📋 Description

• Administer, maintain, and provide support for Microsoft 365 services, including Outlook, Exchange Online, SharePoint Online, OneDrive, Microsoft Teams, and associated collaboration technologies.

• Troubleshoot, diagnose, and resolve technical issues for end users while adhering to established Service Level Agreements (SLAs).

• Manage, track, and document incidents, service requests, and problem records utilizing the Service Management platform.

• Participate in an on-call rotation to offer after-hours support for critical and high-priority incidents.

• Develop and sustain PowerShell scripts and automation solutions for Microsoft 365 administration, reporting, and operational workflows.

• Leverage Microsoft Graph and related APIs to automate processes and integrate services.

• Investigate recurring issues, conduct root cause analysis, and implement necessary corrective actions.

• Monitor service health, system performance, security alerts, and usage trends.

• Produce reports and dashboards using PowerShell and Microsoft 365 reporting tools.

• Analyze monitoring and utilization data to enhance performance, resource allocation, user experience, availability, and cost-effectiveness.

• Implement automation and process enhancements.

• Manage user identities, roles, permissions, and access controls within Microsoft Entra ID and Microsoft 365 workloads.

• Support initiatives related to security and compliance.

• Create and maintain technical documentation, architecture diagrams, operational procedures, user guides, FAQs, and training materials.

• Educate and assist users in utilizing Microsoft 365 tools and best practices.

• Collaborate with IT teams, vendors, and business stakeholders on projects, system enhancements, and operational requirements.

• Remain updated on Microsoft 365 roadmap changes, emerging technologies, industry best practices, and security standards.

⛳️ Requirements

• Bachelor's degree or an equivalent combination of education and relevant experience is required.

• A minimum of 4 years of relevant experience or an equivalent combination of education and related experience is required.

• Must be able to work East Coast hours.

• Strong problem-solving abilities are essential.

• Technical proficiency in the Microsoft 365 environment is necessary.

• Effective verbal and written communication skills are required.

• Ability to apply technical expertise to resolve issues is important.

• Capability to prioritize and execute tasks efficiently is necessary.

• Ability to work collaboratively within a team is essential.

• Experience with Microsoft 365 services and technologies is required.

• Proficiency in PowerShell, Python, Bash, or similar scripting languages is necessary.

• Familiarity with hardware, software, networking, and systems engineering is required.

• Understanding of the IT Infrastructure Library (ITIL) framework is beneficial.

• Experience using IT Service Management platforms such as ServiceNow or Jira Service Management is required.

• Management experience is essential and cannot be substituted.

🏝️ Benefits

• Medical, Dental, and Vision plans.

• Health Spending Accounts & Flexible Spending Accounts.

• Paid Time Off (PTO): Starting at 15 days per year; varies based on job type and tenure.

• 11 paid holidays, including six core holidays and five floating holidays.

• 401K plan with up to 6% matching.

• Paid Family Leave.

• Employee Assistance Program.

• Short and Long-Term Disability Insurance.

• Service Awards and recognition.

• Fully remote work arrangement.