Micro-Credential Platform Administrator

This is a fully remote position, open to applicants in Pennsylvania.

📋 Description

• Oversee the daily administration, configuration, and ongoing enhancement of the micro-credential platform and associated systems.

• Act as a key point of contact between academic and administrative divisions, program leaders, vendors, and IT teams to collect, analyze, document, and confirm business and system requirements.

• Facilitate the creation, approval, launch, modification, and discontinuation of micro-credentials in collaboration with colleges, academic departments, continuing education teams, and other campus stakeholders.

• Manage the complete credential and badge issuance processes, which include setup, learner enrollment, completion tracking, verification, and issuance, ensuring accuracy, consistency, and promptness.

• Assess platform stability, user access, data integrity, system performance, workflows, integrations, and related dependencies; investigate issues, troubleshoot problems, and coordinate resolutions with internal support teams and external vendors.

• Assist with system implementations, upgrades, patches, enhancements, testing cycles, and process improvements; develop and maintain test plans, documentation, procedures, user guides, and training resources.

• Offer consultation and continuous support to faculty, staff, learners, and program administrators to encourage effective platform usage, exceptional customer service, and operational uniformity.

• Gather, analyze, and synthesize data to support reporting, dashboard creation, program evaluation, continuous improvement, and adherence to University policy, accessibility standards, information governance practices, and data privacy regulations.

⛳️ Requirements

• Bachelor’s Degree

• 1+ years of relevant experience; or an equivalent combination of education and experience accepted

• Experience in supporting a credentialing, badging, catalog, registration, or learning platform

• Understanding of micro-credentials and digital credentials, including their differences from certificates, badges, and degree programs

• Familiarity with digital badging and credentialing practices, including credential metadata, verification methods, issuer and earner workflows

• Experience in business systems analysis, platform administration, requirements gathering, configuration, testing, troubleshooting, documentation, user support, and stakeholder engagement

• Proficiency with integrations, APIs, single sign-on, data imports/exports, reporting tools, and workflow automation

• Experience with Learning Management Systems such as Canvas, Cornerstone, and Canvas Catalog.

🏝️ Benefits

• Comprehensive medical, dental, and vision coverage

• Robust retirement plans

• Substantial paid time off, including holidays, vacation, and sick leave

• Generous 75% tuition discount available to employees and eligible spouses and children