Merchant Specialist II

This is a fully remote position, open to applicants in United States.

📋 Description

• Establish newly contracted merchants along with their respective locations.

• Manage existing merchants, including modifications to market or contract terms.

• Configure financial contract terms for merchants, encompassing interchange rates, payment terms, depository bank information, and fees.

• Incorporate AI and automation technologies into operational workflows to enhance scalability, reduce manual tasks, and minimize operational risks.

• Address stakeholder inquiries with the appropriate level of urgency.

• Oversee maintenance, adjustment, and setup requests ensuring deadlines are met with minimal errors.

• Recognize and execute opportunities for process efficiency and improvements.

• Adhere to best practices for Bank/TIN changes while achieving service-level objectives.

• Investigate and resolve issues related to servicing, electronic files, networks, settlements, sites, reporting, and billing.

• Foster stakeholder relationships while ensuring client satisfaction.

• Advocate for merchant requirements and facilitate communication across WEX functional areas.

• Conduct audits to ensure compliance with internal controls, procedures, policies, and contracts.

• Mitigate financial risks associated with contractual compliance.

• Manage audit, volume, performance, and customized reporting through MS Word, Excel, and PowerPoint.

• Guarantee reporting accuracy prior to dissemination to stakeholders.

• Oversee and implement Merchant Risk projects.

• Identify outdated or inefficient processes, drive enhancements, eliminate waste, and suggest technical advancements.

• Adapt to operational changes and growth while undertaking stretch assignments.

⛳️ Requirements

• Bachelor's degree and/or 2-4 years of experience in a similar operations role.

• Strong verbal and written communication skills.

• Driven by results, action-oriented, and self-motivated.

• Flexible and adaptable to change.

• Capable of collaborating across functions.

• Strong interpersonal and customer service abilities.

• Intermediate proficiency in PC-based application software, particularly spreadsheets and data management.

• Keen attention to detail with a background in conducting quality audits.

• Demonstrated experience managing high-volume financial transactions while ensuring compliance with relevant regulations and standards.

• Ability to interpret contract language and operational financial terms.

• Strong accounting, analytical, and problem-solving capabilities.

• Excellent time management, prioritization, goal-setting, planning, and work scheduling skills.

• Professional demeanor and the ability to perform well under pressure and tight deadlines.

• Must successfully pass a background check.

• Preferred: capability to operate effectively in complex and changing environments.

• Preferred: ability to identify performance and efficiency enhancements.

• Preferred: strong service orientation.

• Preferred: experience with AI technologies such as Gemini, ChatGPT, or similar.

🏝️ Benefits

• Health insurance.

• Dental insurance.

• Vision insurance.

• Retirement savings plan.

• Paid time off.

• Health savings account.

• Flexible spending accounts.

• Life insurance.

• Disability insurance.

• Tuition reimbursement.

• Eligibility for quarterly or annual bonuses for non-sales roles.