Merchandising Operations Manager

This is a fully remote position, open to applicants in United States.

📋 Description

• Oversee and enhance the performance of the Merchandise Coordinator by setting priorities, delegating tasks, providing coaching, training, conducting one-on-ones, performance evaluations, feedback, and establishing development goals.

• Take ownership of precise and prompt purchase order entry within the ERP or order management system.

• Verify style numbers, SKUs, quantities, vendor codes, costs, delivery dates, and shipping terms.

• Manage the entire PO lifecycle from entry and issuance to revisions, shipment tracking, receipt reconciliation, and closure.

• Confirm vendor acknowledgments, production milestones, and delivery commitments; identify any missing information and delays.

• Process approved changes to POs, cancellations, and delivery updates with appropriate documentation and approvals.

• Reconcile ordered, shipped, and received quantities while addressing any discrepancies.

• Collaborate with teams in Merchandising, Product, Sourcing, Production, Supply Chain, Operations, Planning, and eCommerce.

• Provide updates on open orders, decisions, delivery risks, business impacts, and next steps.

• Create and maintain SKUs, product attributes, system mappings, and product variants.

• Ensure SKU traceability across purchase orders, operational systems, website listings, and inventory records.

• Audit product, vendor, cost, and PO data while implementing validation controls.

• Maintain reports for open POs, production status, incoming inventory, SKU readiness, vendor performance, and on-time delivery.

• Analyze supply chain, inventory, and sales data, recommending actions to support inventory planning and product availability.

• Automate recurring reports whenever possible.

• Enhance PO workflows, data accuracy, reporting, and cross-functional transitions.

• Document procedures, approval processes, and reporting logic.

• Assist with ERP and PLM implementations and integrations through data cleanup, workflow requirements, testing, and user training.

⛳️ Requirements

• At least 5 years of relevant experience in merchandising operations, product operations, purchasing, production operations, or supply chain operations.

• Experience in managing and developing a direct report, including areas such as coaching, training, delegation, goal setting, and performance management.

• Practical experience overseeing PO entry and continuous management, including revisions, order tracking, and reconciliation.

• Hands-on experience in creating SKUs and managing product master data, including variant setup, system mappings, and maintaining data integrity.

• Ability to collaborate effectively across teams in Merchandising, Product, Sourcing, Production, Supply Chain, Operations, Planning, and eCommerce.

• Excellent written and verbal communication skills, with a proactive approach to updates, timely escalations, and consistent follow-through.

• Advanced Excel skills, including proficiency with pivot tables, lookup functions, data validation, and reconciliation of large datasets.

• Proficiency in ERP, inventory, or purchase order management systems along with a solid understanding of data validation and system accuracy.

• Strong analytical judgment and attention to detail; capable of managing a high volume of orders and deadlines autonomously.

• Ability to balance hands-on execution with team leadership, prioritize workloads effectively, and remain accountable for team deliverables.

• Bachelor’s degree in Supply Chain, Business, Business Analytics, Economics, or a related field.

• Preferred: experience in apparel, home goods, or e-commerce sectors, including dealings with overseas vendors and production timelines.

• Preferred: familiarity with NetSuite, PLM, or analogous systems, including implementation, data migration, or workflow enhancements.

• Preferred: understanding of inventory planning and S&OP; experience with SQL, Power BI, Tableau, or workflow automation tools.

🏝️ Benefits

• Fully remote work environment.

• Generous paid time off policy.

• Health insurance coverage paid by the company.

• 5% match on 401(k) contributions.

• Discounts available on Comfrt products.