Mental Health Throughput Manager

This is a fully remote position, open to applicants in United States.

📋 Description

• Manage and enhance the complete patient flow across Mental Health services.

• Provide operational direction for intake, patient access, scheduling, provider capacity management, referral conversion, care coordination, billing throughput, and process enhancement.

• Directly oversee Intake Coordinators, Scheduling Specialists, Access Coordinators, and additional operational support personnel.

• Recruit, onboard, train, and mentor team members.

• Conduct individual meetings, coaching sessions, and performance assessments.

• Set productivity, quality, and service performance expectations.

• Create staffing models and schedules while managing attendance, PTO approvals, and workforce planning.

• Supervise patient intake, access workflows, referrals, inquiries, appointment requests, waitlists, and backfill strategies.

• Track patient flow, provider capacity, visit completions, cancellations, no-shows, rescheduling, continuity of care, and patient leakage.

• Oversee internal and external referrals, referral aging, conversion metrics, transitions of care, documentation, and authorization prerequisites.

• Collaborate with Revenue Cycle teams to resolve billing and claims challenges, ensure scheduling and registration accuracy, charge capture, and address revenue delays.

• Develop and uphold operational workflows and SOPs; identify inefficiencies and implement process enhancements.

• Lead operational projects and system implementations while coordinating the onboarding of new providers.

• Assist in launching new programs, market expansions, and strategic initiatives.

• Utilize Lean principles, dashboards, KPIs, Excel, business intelligence tools, and reporting platforms to analyze trends and pinpoint improvements.

• Create leadership reports and present operational insights and recommendations.

• Ensure compliance with HIPAA and organizational policies; oversee accuracy, conduct audits, implement corrective actions, and support quality improvement efforts.

⛳️ Requirements

• Bilingual in Spanish is required.

• Bachelor's degree in Healthcare Administration, Business Administration, Public Health, Psychology, or a related field (or equivalent experience).

• 3–5 years of experience in healthcare operations or patient access.

• A minimum of 2 years in a leadership or supervisory role.

• Familiarity with mental health practices.

• Strong understanding of scheduling workflows and patient access management.

• Advanced skills in Microsoft Excel and reporting tools.

• Experience with electronic health record (EHR) systems.

🏝️ Benefits

• Competitive salary with performance-based bonuses.

• Comprehensive health, dental, and vision insurance.

• Retirement savings plan with employer matching.

• Generous paid time off policy.

• Opportunities for professional development and continuing education.