Mental Health Patient Coordinator

This is a fully remote position, open to applicants in New York.

📋 Description

• Coordinate patient appointments with providers, referring physicians, and facilities across various states.

• Relay information regarding insurance coverage, financial responsibilities, and appointment details to both patients and staff.

• Deliver warm, friendly, and exceptional customer service.

• Schedule, reschedule, and cancel both initial and follow-up appointments in accordance with established scheduling protocols.

• Provide detailed information about services to physicians and callers.

• Respond promptly to requests from patients, providers, and team members.

• Maintain and update patient records along with knowledge of insurance protocols.

• Assess insurance benefits via eligibility systems, online resources, or phone inquiries.

• Clearly explain benefits and financial responsibilities to patients and guarantors.

• Address billing inquiries, collect out-of-pocket payments, and process transactions.

• Communicate any insurance-related issues and collaborate with billing teams to resolve coverage problems.

• Maintain insurance panels effectively.

• Secure approval for changes or cancellations in the schedule.

• Achieve goals and objectives assigned by management.

• Escalate issues to management as necessary.

• Perform additional duties based on patient requirements.

• Adhere to quality and productivity standards.

⛳️ Requirements

• Experience in insurance eligibility verification.

• Bilingual Spanish speaking is preferred.

• Strong attention to detail is essential.

• Excellent organizational skills are required.

• Ability to multitask and prioritize effectively.

• Capability to collaborate well in a team-oriented environment.

• A Bachelor’s degree is preferred.

• Availability to work Mondays through Fridays, from 9:00 AM to 5:00 PM EST.

🏝️ Benefits

• Competitive salary and compensation package.

• Opportunities for professional development and growth.

• Comprehensive health and wellness benefits.

• Supportive team environment.