Mental Health Patient Coordinator

This is a fully remote position, open to applicants in New York.

📋 Description

• Coordinate all appointments with healthcare providers for patients, referring physicians, and facilities across various states.

• Relay essential information to patients and staff, including details about insurance coverage, financial responsibilities, and appointment scheduling.

• Deliver warm, friendly, and exceptional customer service in all interactions.

• Schedule, reschedule, and cancel initial and follow-up appointments accurately using practice scheduling protocols and tools.

• Provide precise and courteous information regarding services to physicians and other callers.

• Respond effectively and promptly to requests from patients, providers, and team members.

• Maintain and update patient information while keeping informed about insurance protocols.

• Utilize eligibility systems, online platforms, and phone inquiries to ascertain insurance benefits.

• Clarify benefits and financial responsibilities to patients and/or guarantors.

• Manage billing inquiries, collect out-of-pocket payments, and process transactions accurately.

• Address insurance issues and collaborate with billing teams to resolve coverage discrepancies.

• Maintain insurance panels.

• Obtain approval for scheduling adjustments or cancellations when necessary.

• Achieve goals and objectives set by management.

• Escalate issues to management as needed.

• Perform other duties based on patient requirements.

⛳️ Requirements

• Experience with insurance eligibility is required.

• Bilingual Spanish-speaking skills are preferred.

• A Bachelor's degree is preferred.

• Strong attention to detail is essential.

• Excellent organizational skills are necessary.

• Ability to multitask and prioritize effectively.

• Capability to work collaboratively in a team-oriented environment.

• Ability to meet quality and productivity standards.

• Must be available to work Monday through Friday, from 9:00 am to 5:00 pm EST.

🏝️ Benefits

• Competitive salary.

• Comprehensive health benefits.

• Opportunities for professional development and growth.

• Supportive working environment.