Mental Health Patient Coordinator

This is a fully remote position, open to applicants in New York.

📋 Description

• Coordinate appointments for patients, referring physicians, and facilities across various states.

• Communicate with patients and staff about insurance coverage, financial responsibilities, and appointment specifics.

• Schedule, reschedule, and cancel patient appointments in accordance with practice protocols.

• Deliver customer service and information to patients, physicians, referral sources, and callers.

• Maintain and update patient records and insurance protocols.

• Verify insurance benefits through eligibility systems, online resources, or phone inquiries.

• Clarify benefits and financial responsibilities to patients and guarantors.

• Manage billing inquiries, collect out-of-pocket payments, and process transactions.

• Address insurance issues and collaborate with billing teams to resolve coverage discrepancies.

• Maintain insurance panels effectively.

• Secure approval for scheduling changes or cancellations.

• Achieve goals and objectives assigned by management.

• Escalate issues to management and perform additional duties as needed based on patient requirements.

⛳️ Requirements

• Experience in insurance eligibility.

• Bilingual Spanish speaking is preferred.

• Bachelor’s degree is preferred.

• Strong attention to detail.

• Excellent organizational skills.

• Capability to multitask and prioritize effectively.

• Ability to collaborate well in a team-oriented environment.

• Commitment to adhering to quality and productivity standards.

• Availability to work from Tuesday to Saturday, 9:00am to 5:00pm EST.

🏝️ Benefits

• Full-time work schedule.

• Remote work option available.

• Opportunity/preference for Spanish-speaking candidates.