Membership Sales Associate

This is a fully remote position, open to applicants in California, +14 more states.

📋 Description

• Act as the primary point of contact for incoming membership inquiries via phone, email, and text.

• Assist in enhancing speed-to-lead by swiftly addressing new inquiries and arranging discussions with potential members.

• Conduct initial discovery discussions to gauge prospective members’ needs, priorities, and interest in Sollis’ services.

• Inform prospective members about Sollis’ care model, services, physician access, and membership advantages.

• Guide qualified prospects through the enrollment process for suitable membership options.

• Collaborate with senior Membership Directors on intricate or high-touch member discussions.

• Keep precise and timely records of outreach, follow-ups, and activities in Salesforce.

• Participate in tours of Sollis facilities upon request, if located in one of Sollis’ markets.

• Work in partnership with Member Services, Operations, and Clinical teams to ensure a seamless onboarding experience.

• Provide insights on lead quality, member inquiries, and common objections to enhance sales processes and marketing materials.

• Represent Sollis in a professional and empathetic manner during member-facing interactions.

⛳️ Requirements

• A Bachelor’s degree is required.

• 2–3 years of experience in sales, customer-facing, hospitality, or service-focused roles.

• Preference for experience in responding to inbound leads, achieving goals, or supporting a sales process.

• Quota-carrying experience is preferred.

• Familiarity with Salesforce or another CRM is beneficial (training will be provided).

• Availability to work a fixed weekly schedule that includes regular weekend and/or evening hours, including holidays as necessary.

• Pacific Time working hours are required.

• Strong written and verbal communication abilities.

• Comfort in engaging prospective members via phone and email.

• High attention to responsiveness and follow-through.

• An innate sense of empathy and a customer-first attitude.

• Coachability and a strong desire to develop consultative sales skills.

• Excellent organizational skills with the ability to manage multiple conversations at once.

• Ability to work collaboratively while taking ownership of personal performance goals.

• Interest in healthcare, hospitality, or premium service experiences.

🏝️ Benefits

• Comprehensive benefits package, including healthcare, dental, and vision coverage.

• 401K plan with a 3% match.

• Unlimited PTO and generous sick time policy.

• 12 observed holidays throughout the year.

• Complimentary Sollis Health membership for you and your eligible family members.

• Employee stock options available.

• Annual allocations for professional development.

• A modern, elegant, and upscale work environment.