Membership Sales Associate

This is a fully remote position, open to applicants in California, +14 more states.

📋 Description

• Act as the initial point of contact for membership inquiries received through phone, email, and text.

• Provide a premium, responsive experience for potential members.

• Quickly address new inquiries and arrange conversations to enhance speed-to-lead.

• Conduct preliminary discovery conversations to ascertain the needs, priorities, and interests of prospective members regarding Sollis’ services.

• Inform potential members about Sollis’ care model, services, physician access, and membership advantages.

• Assist qualified prospects in navigating the enrollment process for suitable membership options.

• Collaborate with senior Membership Directors on intricate or high-touch member discussions.

• Keep precise and timely records of outreach, follow-ups, and activities in Salesforce.

• Join facility tours upon request if located in one of Sollis’ markets.

• Work in tandem with Member Services, Operations, and Clinical teams to facilitate new-member onboarding.

• Provide insights on lead quality, member inquiries, and common objections to enhance sales processes and marketing materials.

• Represent Sollis in a professional and empathetic manner during member interactions.

• Expand Sollis Health’s membership through high-touch engagement with incoming leads.

⛳️ Requirements

• Bachelor’s degree is mandatory.

• 2–3 years of experience in sales, customer-facing roles, hospitality, or service-oriented positions.

• Previous experience in responding to inbound leads, achieving goals, or supporting a sales process is preferred.

• Experience carrying a quota is preferred.

• Familiarity with Salesforce or other CRM systems is advantageous (training will be provided).

• Ability to work a fixed weekly schedule, including regular weekend and/or evening hours, as well as holidays if necessary.

• Working hours will follow Pacific Time.

• Exceptional written and verbal communication skills.

• Comfort engaging with potential members through phone and email.

• High level of responsiveness and follow-through is essential.

• Natural empathy and a customer-first approach are crucial.

• Willingness to be coached and learn consultative sales techniques.

• Strong organizational capabilities and the ability to manage multiple conversations simultaneously.

• Ability to work collaboratively while taking ownership of personal performance goals.

• Interest in healthcare, hospitality, or premium service experiences.

🏝️ Benefits

• Comprehensive benefits package, including healthcare, dental, and vision.

• 401K plan with a 3% matching contribution.

• Unlimited Paid Time Off (PTO) and generous sick leave policy.

• 12 observed holidays throughout the year.

• Complimentary Sollis Health membership for you and eligible family members.

• Employee stock options available.

• Annual allocations for professional development.

• A modern, elegant, and upscale work environment.

• Competitive commission structure with clear performance expectations and opportunities for growth.