Membership Engagement Manager

This is a fully remote position, open to applicants in India.

📋 Description

• Achieve or surpass revenue goals for member renewal sales, while also focusing on TM Forum services, programs, training, coaching, tools, certifications, and new memberships.

• Oversee member retention, renewals, engagement, and service sales within designated accounts.

• Create and sustain a robust sales-opportunity pipeline that aligns with regional objectives.

• Keep precise records in Salesforce, including opportunity documentation, reporting, forecasting, and revenue timing details.

• Enhance and deepen relationships with existing members through effective communication, in-person meetings, calls, and marketing materials.

• Elevate TM Forum’s visibility by participating in pertinent industry conferences and events.

• Work in conjunction with regional teams, Engagement Managers, Research & Media, Events Sales, Program Management, Marketing, and Sales Enablement teams.

• Exchange best practices, support account growth, ensure consistent member experiences, and align member needs with value propositions and marketing content.

• Cultivate expertise in telecommunications and technology sectors to provide guidance to members and discover new opportunities.

⛳️ Requirements

• A background in the telecommunications industry is required.

• Previous experience in account management and sales is necessary; this is not an entry-level position.

• Proven ability to build trust with clients, identify opportunities for growth, and effectively manage a sales pipeline.

• Familiarity with the Indian market and the broader telecommunications ecosystem is crucial.

• Understanding of the digital economy is a plus.

• Results-driven, highly organized, and capable of juggling multiple priorities while maintaining focus on outcomes.

• Customer-oriented, with the ability to comprehend member needs and create value-driven solutions.

• Strong interpersonal, communication, and organizational abilities.

• Capable of engaging stakeholders at all levels and collaborating across various countries, cultures, and time zones.

• Exceptional digital and analytical capabilities.

• Proficient in Microsoft Word, Excel, and PowerPoint.

• Confident in using CRM, reporting, and business support systems.

• Experience with structured sales methodologies.

• Knowledge of Salesforce or similar CRM and business intelligence tools is advantageous.

• Self-motivated, proactive, and able to work independently within a collaborative team setting.

• Inquisitive, adaptable, and dedicated to continuous professional development.

• Willingness to gain expertise in telecommunications, TM Forum frameworks and programs, and member challenges.

• Comfortable working in a small, geographically dispersed regional team.

• Eager to collaborate proactively, share insights, and learn from colleagues in different markets.

🏝️ Benefits

• An inclusive workplace dedicated to diversity, inclusion, belonging, respect, and support.

• Opportunity to gain in-depth knowledge of the telecommunications industry, TM Forum’s frameworks and programs, and member challenges.

• Ongoing learning and knowledge-sharing opportunities with seasoned colleagues across various markets and expertise areas.