Membership Engagement Manager

This is a fully remote position, open to applicants in India.

📋 Description

• Achieve or surpass revenue goals for member renewal sales.

• Assist in the sales of TM Forum services and programs, which include training, coaching, tools, conformance, certifications, and new memberships.

• Oversee member retention and services sales for assigned accounts.

• Provide support for some new member acquisition.

• Concentrate on the India market involving CSPs, global systems integration companies, and technology vendors, along with selected global account responsibilities.

• Develop and sustain a qualified sales opportunity pipeline that aligns with regional objectives.

• Manage member renewals and engagement for designated accounts.

• Keep accurate records in Salesforce and generate reports for pipeline management and forecasting.

• Enhance and expand relationships with existing members through communication, meetings, calls, and marketing materials.

• Represent TM Forum at pertinent industry conferences and events.

• Collaborate with regional teams, Engagement Managers, and colleagues to share best practices, develop accounts, and ensure consistent member experiences.

• Assist Global Research & Media and Events Sales Teams in pinpointing opportunities.

• Work together with Program Management, Marketing, and Sales Enablement teams to integrate member requirements into value propositions and marketing content.

• Create and maintain detailed opportunity records to aid in revenue forecasting.

• Track telecommunications and technology trends to provide advice to members and uncover new TM Forum opportunities.

⛳️ Requirements

• Relevant experience in the telecoms industry is a must.

• Prior account management and sales experience is required; this position is not entry-level.

• Capability to cultivate trusted relationships, identify growth prospects, and effectively manage a sales pipeline.

• Familiarity with the digital economy is a plus.

• Experience in the Indian market and the broader telecommunications ecosystem is essential.

• Results-driven, highly organized, and capable of handling multiple priorities while staying focused on outcomes.

• Customer-oriented, with the ability to comprehend member needs and devise suitable value-delivering solutions.

• Strong interpersonal, communication, and organizational abilities.

• Skill to engage confidently with stakeholders at all levels and collaborate across various countries, cultures, and time zones.

• Excellent digital and analytical capabilities.

• Proficiency in Microsoft Word, Excel, and PowerPoint.

• Competence in working with CRM, reporting, and business support systems.

• Experience with structured sales processes.

• Familiarity with Salesforce or similar CRM platforms and other business intelligence tools is beneficial.

• Self-motivated, proactive, and able to work both independently and as part of a team.

• Inquisitive, adaptable, and dedicated to continuous learning.

• Willingness to invest time in developing knowledge of telecommunications, TM Forum frameworks, programs, and member challenges.

• Comfortable functioning within a small, geographically dispersed regional team.

🏝️ Benefits

• Fully remote work arrangement.

• Inclusive workplace culture.

• Opportunities to gain in-depth expertise in the telecommunications industry, TM Forum's frameworks and programs, and member challenges.

• Collaboration with geographically distributed teams and colleagues across various markets.