Membership Coordinator

This is a fully remote position, open to applicants in United States.

📋 Description

• Guide members from the signed agreement through ongoing participation, facilitating onboarding with Finance, Legal, and Natural Resources.

• Oversee member lifecycle events, including annual surveys, ownership changes, land transfers, easement reviews, amendments, and terminations.

• Ensure accurate member records and documentation are maintained in Salesforce and SharePoint.

• Act as the primary contact for routine member inquiries and escalate complex issues to the Membership Manager.

• Distribute scheduled communications, reminders, program updates, and surveys; monitor participation and follow up as needed.

• Create amendment packages using approved templates and route them for review and signatures.

• Assess documentation for completeness and log amended terms in the CRM and designated repositories.

• Assist with deed, entity document, easement, and payee-change reviews; escalate compliance inquiries when necessary.

• Generate standard CRM and payment reports, conduct data audits, and rectify discrepancies.

• Prepare payment calculations and requests, track approvals and status, and document issuance in the CRM.

• Collaborate with Finance on payment processing, reconciliation, and routine member payment inquiries.

• Coordinate with Forestry, GIS, Product, Lease/Due Diligence, MRV, and Legal on member requests and audits.

• Document standard operating procedures.

• Report to the Membership Manager and work closely with Membership Advisors and internal teams.

⛳️ Requirements

• Bachelor’s degree or equivalent experience.

• 3+ years of experience in account management, customer support, or membership administration.

• Familiarity with a CRM platform such as Salesforce or HubSpot.

• Experience in administering agreements, including contract reviews, drafting amendments, and maintaining compliance records (preferred).

• Knowledge of Ironclad, email marketing automation, or payment operations is an advantage.

• Excellent oral and written communication skills.

• Strong organizational and planning abilities.

• High attention to detail.

• Effective time-management and self-management skills.

• Capability to follow directions and work independently to achieve identified goals within a set timeline.

• Ability to maintain professionalism and discretion when handling highly sensitive project deliverables.

• Proficiency in Microsoft Office.

• Familiarity with spreadsheets and SharePoint.

• Commitment to addressing environmental challenges.

• Willingness to travel domestically on a limited basis.

• Ability to collaborate effectively with remote team members across the U.S.

• Capacity to sit for extended periods.

• Ability to occasionally stand and walk.

• Frequent use of hands to manipulate objects, tools, or controls.

• Ability to perform repetitive tasks such as typing and using a mouse.

• Close visual acuity for viewing computer screens and reading documents.

• Ability to clearly understand and communicate with others.

• Ability to occasionally lift and carry objects weighing up to 20 pounds.

• Ability to occasionally bend, stoop, and reach.

🏝️ Benefits

• Health insurance and 401K plan benefits from the first day of employment.

• Chestnut Carbon covers 90% of the cost of employees’ health insurance.

• Employer-paid dental and vision insurance (100% of the cost).

• Eligibility for a discretionary annual incentive bonus based on company and individual performance targets.

• Remote work arrangement.