Member Services Processing Supervisor

This is a fully remote position, open to applicants in United States.

📋 Description

• Lead and manage a team responsible for processing enrollment applications, certifications, transfers, and related documentation.

• Supervise work assignments, track productivity, and provide performance coaching.

• Handle both inbound and outbound communications regarding member documentation and processing.

• Ensure the handling of sensitive PII/PHI complies with HIPAA and program guidelines.

• Train and mentor staff on policies, tools, systems, and regulatory requirements.

• Review completed work for quality assurance and completeness.

• Identify trends, gaps, and training needs within the team.

• Conduct interviews and offer hiring recommendations.

• Maintain attendance records and assist with employee administration tasks.

• Collaborate with leadership in Member Services and cross-functional operational teams.

• Enhance processes and streamline workflows for efficiency.

• Utilize digital mail centers, self-service portals, and intake/IDP tools effectively.

• Escalate complex cases, data discrepancies, and regulatory issues as necessary.

• Track and report on processing metrics, contributing to operational dashboards.

• Provide support for dual-operations or transition activities as needed.

⛳️ Requirements

• High School Diploma or an equivalent qualification.

• A minimum of 3 years of relevant experience.

• Proven experience in supervising processing, administrative, customer service, or operations teams in a high-volume setting.

• Strong understanding of data entry, documentation review, and workflow management processes.

• Familiarity with federal program requirements, eligibility standards, regulatory compliance, or similar frameworks.

• Exceptional written and verbal communication skills.

• Keen attention to detail with a strong commitment to accuracy and compliance.

• Proficiency in standard operational software, member service tools, and case-handling systems.

• Capability to manage sensitive information securely and professionally.

• US citizenship is not required.

• Must possess a Public Trust clearance.

• Willingness to travel 0-10%.

🏝️ Benefits

• Full-flex work week.

• 401(k) with company match.

• Comprehensive health and wellness packages.

• Internal mobility support.

• Paid education and certifications.

• Opportunities for professional growth.

• Access to cutting-edge technology learning opportunities.

• Paid vacation and holidays.

• Medical plan options, including those with Health Savings Accounts.

• Dental plan options available.

• Vision plan options available.

• Paid sick and personal time off.

• Paid parental leave.

• Military leave.

• Bereavement leave.

• Jury duty leave.

• Up to 160 hours of paid family leave in a rolling 12-month period for eligible employees.

• Short- and long-term disability benefits.

• Life insurance coverage.

• Accidental death and dismemberment insurance.

• Personal accident insurance.

• Critical illness insurance.

• Business travel and accident insurance.