Member Services Coordinator I

This is a fully remote position, open to applicants in Texas.

📋 Description

• Arrange consultations and support members and providers for all Recuro service offerings, which include Virtual Primary Care, Virtual Behavioral Health, and Virtual Urgent Care.

• Assist members and patients by providing comprehensive information regarding benefits and general inquiries related to care coordination.

• Gather and record member demographics, health history, and primary concerns.

• Oversee the status of virtual consultations and escalate any issues faced by members or providers.

• Conduct troubleshooting, post-consult scheduling, outreach to pharmacies, and communication with providers.

• Execute tasks as directed by the Member Services Supervisor, Member Services Manager, or other leaders in Clinical Operations.

• Carry out all responsibilities in accordance with Recuro Health's policies and procedures.

⛳️ Requirements

• High School Diploma.

• At least 2 years of experience in Customer Service.

• A minimum of 2 years of experience in Telehealth.

• Exceptional customer service, verbal, and phone communication skills.

• Proficient in English.

• Availability to work flexible hours, including weekends.

• Familiarity with basic medical terminology.

• Willingness to work weekends and holidays as necessary.

• Internet speed of 30MPS or greater.

• Strong written and verbal communication skills; active listening capabilities.

• Excellent interpersonal skills; ability to work collaboratively with others.

• Competence in managing and comprehending inbound and outbound verbal communication via telephone, computer-based calling systems, or voicemail systems.

• Keen attention to detail regarding processes and procedures.

• Strong organizational and time management abilities.

• Capability to manage multiple tasks simultaneously without errors in a dynamic environment.

• Commitment to sharing complete and accurate information; upholding confidentiality and fulfilling commitments.

• Demonstrates energy and enthusiasm; proactive in influencing outcomes; eagerness to grow and learn.

• Takes personal accountability for job performance; completes assignments in a timely and consistent manner.

• Eligible to work in the US; visa sponsorship is not available.

• Must successfully pass a pre-employment background check.

🏝️ Benefits

• Competitive salary.

• Health and wellness benefits.

• Opportunities for professional development and training.

• Supportive work environment.