Member Service Representative

This is a fully remote position, open to applicants in Virginia.

📋 Description

• Respond to phone inquiries, utilizing knowledge of credit union products, data systems, and web-based applications to inform and assist both members and non-members.

• Conduct member verification processes and review account details.

• Convey company and credit union policies and procedures clearly.

• Collaborate with management and various S3 teams or departments to resolve member service issues in a remote setting.

• Focus on digital, cards, or loans-related queues and handle associated transactions.

• Communicate with departments and management via email for further requests or research needs.

• Undertake additional job-related projects and responsibilities as assigned by management.

• Deliver exceptional service while exceeding member expectations.

⛳️ Requirements

• A minimum of 6 months of experience in customer service is preferred.

• Strong written and verbal communication skills.

• Capability to excel in a fast-paced customer service environment.

• Highly organized with strong attention to detail.

• Ability to work independently and effectively prioritize tasks.

• Proficiency in navigating and utilizing multiple platforms and computer software simultaneously.

• Experience in a remote work environment, particularly with dual monitors, is advantageous.

• Capability to work in a structured, procedure-driven role.

• FLSA classification: Nonexempt.

🏝️ Benefits

• Group medical, dental, and vision coverage insurance.

• Generous Paid Time Off.

• Up to 11 Paid Holidays Per Year.

• 401(k) With Employer Match and Discretionary Contribution.

• Employee Referral Program.

• Wellness Programs.

• Peer-to-Peer Recognition Program.

• Training programs aimed at supporting learning and development.