Member Service Representative

This is a fully remote position, open to applicants in Virginia, +1 more state.

📋 Description

• Respond to phone inquiries and assist both members and non-members with inquiries and requests related to membership, banking products, services, and rates.

• Leverage knowledge of credit union offerings, data systems, and online applications to furnish information and address concerns.

• Perform necessary member verification and evaluate accounts.

• Convey company and credit union policies and procedures effectively.

• Collaborate with management and various S3 teams/departments to resolve member service issues.

• Focus on a digital, cards, or loans-related queue and manage associated transactions.

• Engage with departments and management via email for additional requests or research tasks.

• Undertake further job-related projects and responsibilities assigned by management.

⛳️ Requirements

• A minimum of 6 months of customer service experience is preferred.

• Exceptional written and verbal communication skills.

• Capability to excel in a dynamic customer service environment.

• Highly organized with a strong attention to detail.

• Ability to work autonomously and effectively prioritize tasks.

• Proficient in navigating and utilizing multiple platforms and computer software concurrently.

• Experience in a remote work setting with dual monitors is advantageous.

• Competence to function in a structured and procedure-oriented role.

🏝️ Benefits

• Group medical, dental, and vision coverage insurance.

• Generous Paid Time Off.

• Up to 11 Paid Holidays Per Year.

• 401(k) with Employer Match and Discretionary Contribution.

• Employee Referral Program.

• Wellness Programs.

• Peer-to-Peer Recognition Program.

• Training programs designed to support learning and development.