Member Service Representative

This is a fully remote position, open to applicants in Utah.

📋 Description

• Respond to phone inquiries to assist with questions and requests related to membership, banking products, services, and rates.

• Surpass member expectations during each interaction.

• Leverage knowledge of credit union products, data systems, and web-based applications to provide accurate information and assist with requests and concerns.

• Perform necessary member verification and review accounts.

• Communicate company and credit union policies and procedures effectively.

• Collaborate with management or other S3 teams/departments to resolve member service issues.

• Focus on digital, cards, or loans-related queues and process corresponding transactions.

• Engage with departments and management via email for additional requests or research needs.

• Complete other job-related projects and responsibilities assigned by management.

⛳️ Requirements

• Preferred 6 months of experience in customer service.

• Exceptional written and verbal communication skills.

• Thrives in a dynamic customer service environment.

• Must possess strong organizational skills and attention to detail.

• Ability to work independently and prioritize tasks effectively.

• Capable of navigating and utilizing multiple platforms/computer software concurrently.

• Experience in a remote work setup with dual monitors is an advantage.

• Functions well in a structured and procedure-oriented role.

🏝️ Benefits

• Group medical, dental, and vision coverage insurance.

• Generous Paid Time Off.

• Up to 11 Paid Holidays Per Year.

• 401(k) With Employer Match and Discretionary Contribution.

• Employee Referral Program.

• Wellness Programs.

• Peer-to-Peer Recognition Program.

• Training programs designed to support learning and development.