Member Service Representative

This is a fully remote position, open to applicants in United States.

📋 Description

• Respond to telephone inquiries to assist with membership questions and requests, as well as banking products, services, and rates.

• Leverage knowledge of credit union offerings, data systems, and web-based applications to provide accurate information and resolve inquiries and concerns.

• Conduct necessary member verification and review account details.

• Communicate company and credit union policies and procedures effectively.

• Coordinate with management or other S3 teams/departments to address member service issues in a remote setting.

• Focus on queues related to digital services, cards, or loans, and process associated transactions.

• Interact with other departments and management via email for additional requests or further research.

• Undertake additional job-related projects and tasks as assigned by management.

⛳️ Requirements

• A minimum of 6 months of customer service experience is preferred.

• Exceptional written and verbal communication skills.

• Ability to excel in a fast-paced customer service environment.

• Highly organized and attentive to detail.

• Capability to work independently and effectively prioritize tasks.

• Proficiency in navigating and utilizing multiple platforms and software applications simultaneously.

• Experience working in a remote work environment with dual monitors is advantageous.

• Capacity to operate in a structured, procedure-driven role.

• Ability to manage confidential and sensitive information responsibly.

• Competence in performing basic mathematical computations.

• Ability to exercise sound judgment and reasoning to solve routine issues.

• Skills in organizing and managing multiple tasks while prioritizing effectively.

• Ability to sit for extended periods, perform repetitive keyboard/hand motions, and communicate clearly.

• FLSA classification: Nonexempt.

🏝️ Benefits

• Group medical, dental, and vision coverage insurance.

• Generous Paid Time Off.

• Up to 11 Paid Holidays Per Year.

• 401(k) with Employer Match and Discretionary Contribution.

• Employee Referral Program.

• Wellness Programs.

• Peer-to-Peer Recognition Program.

• Training programs specifically designed to enhance your success.

• Reasonable accommodations for qualified individuals with disabilities.