Member Service Representative

This is a fully remote position, open to applicants in United States.

📋 Description

• Respond to phone inquiries from both members and non-members, addressing questions and requests related to membership, banking products, services, and rates.

• Utilize knowledge of credit union offerings, data systems, and online applications to provide information and assist with various requests and concerns.

• Conduct necessary member verification processes and review accounts accordingly.

• Communicate company and credit union policies and procedures effectively.

• Collaborate with management and other S3 teams/departments to resolve member service issues.

• Focus on digital services, card-related transactions, or loan-related queues and manage associated processes.

• Interact with other departments and management via email for further requests or research needs.

• Perform additional job-related tasks and responsibilities as assigned by management.

⛳️ Requirements

• A minimum of 6 months experience in customer service is preferred.

• Exceptional written and verbal communication skills.

• Capability to excel in a dynamic customer service environment.

• Highly organized with a strong attention to detail.

• Ability to work autonomously and prioritize tasks efficiently.

• Proficient in navigating and utilizing multiple platforms and computer software concurrently.

• Experience in a remote work setting with dual monitors is advantageous.

• Capacity to work effectively in a structured and procedure-oriented role.

🏝️ Benefits

• Group medical, dental, and vision insurance coverage.

• Generous Paid Time Off policy.

• Up to 11 Paid Holidays each year.

• 401(k) plan with employer matching and discretionary contributions.

• Employee Referral Program.

• Wellness Programs available.

• Peer-to-Peer Recognition Program.

• Training programs aimed at fostering learning and development.