Member Service Representative

This is a fully remote position, open to applicants in Texas.

📋 Description

• Respond to phone inquiries to provide assistance with questions and requests related to membership, banking products, services, and rates.

• Offer information, address inquiries, and help with requests and concerns for both member and non-member callers.

• Perform necessary member verification and review account details.

• Communicate company and credit union policies and procedures.

• Collaborate with management or other S3 teams/departments to resolve member service issues.

• Focus on digital, cards, or loans-related queues and process associated transactions.

• Interact with other departments and management via email for additional requests or research needs.

• Complete other job-related projects and responsibilities as assigned by management.

⛳️ Requirements

• A minimum of 6 months of customer service experience is preferred.

• Exceptional written and verbal communication skills.

• Ability to thrive in a fast-paced customer service setting.

• Must possess strong organizational skills and attention to detail.

• Capability to work independently and prioritize tasks effectively.

• Proficient in navigating and utilizing multiple platforms/computer software simultaneously.

• Experience in a remote work environment with dual monitors is advantageous.

• Functions well in a structured and procedure-driven role.

🏝️ Benefits

• Group medical, dental, and vision insurance coverage.

• Generous Paid Time Off.

• Up to 11 Paid Holidays Annually.

• 401(k) plan with Employer Match and Discretionary Contributions.

• Employee Referral Program.

• Wellness Programs.

• Peer-to-Peer Recognition Program.

• Training programs aimed at enhancing your success.