Member Service Representative

This is a fully remote position, open to applicants in South Dakota.

📋 Description

• Respond to phone inquiries to provide assistance with questions and requests related to membership, banking products, services, and rates.

• Offer information, address inquiries, and assist with requests and concerns from both member and non-member callers.

• Perform necessary member verification and review account details.

• Communicate company and credit union policies and procedures effectively.

• Collaborate with management or other S3 teams/departments to resolve member service issues in a remote setting.

• Focus on digital, cards, or loans-related queues and handle associated transactions.

• Engage with other departments and management via email for additional requests or research purposes.

• Undertake additional job-related projects and responsibilities as directed by management.

⛳️ Requirements

• A minimum of 6 months of customer service experience is preferred.

• Strong written and verbal communication skills are essential.

• Ability to excel in a fast-paced customer service environment.

• Highly organized and detail-oriented.

• Capability to work independently and prioritize tasks effectively.

• Proficient in navigating and using multiple platforms/computer software simultaneously.

• Experience in a remote work setting with dual monitors is advantageous.

• Ability to function in a structured and procedure-driven role.

🏝️ Benefits

• Group medical, dental, and vision coverage insurance.

• Generous Paid Time Off.

• Up to 11 Paid Holidays Per Year.

• 401(k) With Employer Match and Discretionary Contribution.

• Employee Referral Program.

• Wellness Programs.

• Peer-to-Peer Recognition Program.

• Training programs designed to support learning and development.