Member Service Representative

This is a fully remote position, open to applicants in South Carolina.

📋 Description

• Respond to phone inquiries to assist with questions and requests related to membership, banking products, services, and rates.

• Surpass member expectations with every interaction.

• Utilize knowledge of credit union products, data systems, and web-based applications to provide information and assist with requests and concerns.

• Perform necessary member verification and review accounts.

• Communicate company and credit union policies and procedures.

• Collaborate with management or other S3 teams/departments to resolve member service issues.

• Focus on digital, cards, or loans-related queues and process associated transactions.

• Correspond with departments and management via email for additional requests or research.

• Undertake additional job-related projects and responsibilities assigned by management.

⛳️ Requirements

• A minimum of 6 months experience in customer service is preferred.

• Exceptional written and verbal communication skills.

• Ability to thrive in a fast-paced customer service environment.

• Highly organized and detail-oriented.

• Capable of working independently and effectively prioritizing tasks.

• Proficient in navigating and utilizing multiple platforms and computer software simultaneously.

• Experience working in a remote environment with dual monitors is advantageous.

• Comfortable in a structured and procedure-driven position.

🏝️ Benefits

• Group medical, dental, and vision coverage insurance.

• Generous Paid Time Off.

• Up to 11 Paid Holidays Per Year.

• 401(k) With Employer Match and Discretionary Contribution.

• Employee Referral Program.

• Wellness Programs.

• Peer-to-Peer Recognition Program.

• Training programs designed to support learning and development.