Member Service Representative

This is a fully remote position, open to applicants in North Carolina.

📋 Description

• Respond to phone inquiries to provide assistance with questions and requests related to membership, banking products, services, and rates.

• Leverage knowledge of credit union offerings, data systems, and web applications to furnish information and support requests and concerns.

• Perform necessary member verification and review account details.

• Communicate company and credit union policies and procedures.

• Coordinate with management or other S3 teams/departments to resolve member service issues.

• Focus on a specific area such as digital services, cards, or loans, and process related transactions.

• Engage with other departments and management via email for additional inquiries or research tasks.

• Execute other job-related projects and responsibilities as assigned by management.

⛳️ Requirements

• A minimum of 6 months of customer service experience is preferred.

• Exceptional written and verbal communication skills.

• Ability to thrive in a fast-paced customer service setting.

• Must be highly organized and detail-oriented.

• Capability to work independently and effectively prioritize tasks.

• Proficiency in navigating and utilizing multiple platforms/software simultaneously.

• Experience in a remote work setting with dual monitors is advantageous.

• Ability to perform well in a structured and procedure-driven role.

🏝️ Benefits

• Group medical, dental, and vision insurance coverage.

• Generous Paid Time Off.

• Up to 11 Paid Holidays each year.

• 401(k) plan with employer match and discretionary contribution.

• Employee Referral Program.

• Wellness Programs.

• Peer-to-Peer Recognition Program.

• Training programs designed to enhance your success.