Member Service Representative

This is a fully remote position, open to applicants in Minnesota.

📋 Description

• Respond to phone inquiries and provide assistance with questions and requests related to membership, banking products, services, and rates.

• Leverage knowledge of credit union offerings, data systems, and web applications to furnish information and address requests and concerns.

• Conduct necessary member verification and assess accounts.

• Communicate company and credit union policies and procedures effectively.

• Collaborate with management and other S3 teams/departments to resolve member service issues in a remote setting.

• Focus on a digital, cards, or loans-related queue and handle associated transactions.

• Engage with departments and management via email for further requests or investigations.

• Undertake additional job-related projects and responsibilities as assigned by management.

⛳️ Requirements

• A minimum of 6 months of customer service experience is preferred.

• Outstanding written and verbal communication skills.

• Capability to excel in a fast-paced customer service environment.

• Highly organized with strong attention to detail.

• Ability to work autonomously and prioritize tasks efficiently.

• Proficient in navigating and utilizing multiple platforms and computer software simultaneously.

• Experience in a remote work setting with dual monitors is advantageous.

• Capacity to function in a structured, procedure-oriented role.

🏝️ Benefits

• Group medical, dental, and vision coverage insurance.

• Generous Paid Time Off.

• Up to 11 Paid Holidays Per Year.

• 401(k) with Employer Match and Discretionary Contributions.

• Employee Referral Program.

• Wellness Programs.

• Peer-to-Peer Recognition Program.

• Training programs aimed at supporting learning and development.