Member Service Representative

This is a fully remote position, open to applicants in Maryland.

📋 Description

• Respond to phone inquiries from both members and non-members, assisting with questions and requests related to membership, banking products, services, and rates.

• Strive to surpass member expectations with every interaction.

• Leverage knowledge of credit union products, data systems, and web applications to deliver information and support.

• Conduct necessary member verifications and review account details.

• Communicate company and credit union policies and procedures effectively.

• Collaborate with management or other S3 teams/departments to address member service issues in a remote setting.

• Focus on digital, cards, or loans-related queues and handle associated transactions.

• Communicate with departments and management via email for additional requests or research purposes.

• Undertake additional job-related projects and responsibilities as assigned by management.

⛳️ Requirements

• A minimum of 6 months of customer service experience is preferred.

• Strong written and verbal communication skills.

• Ability to thrive in a fast-paced customer service environment.

• Must demonstrate high levels of organization and attention to detail.

• Capability to work independently and prioritize tasks effectively.

• Proficient in navigating and utilizing multiple platforms and computer software simultaneously.

• Experience working in a remote environment with dual monitors is an advantage.

• Ability to excel in a structured and procedure-driven role.

🏝️ Benefits

• Group medical, dental, and vision insurance coverage.

• Generous Paid Time Off.

• Up to 11 Paid Holidays Annually.

• 401(k) with Employer Match and Discretionary Contributions.

• Employee Referral Program.

• Wellness Programs.

• Peer-to-Peer Recognition Program.

• Training programs aimed at supporting learning and development.