Member Service Representative

This is a fully remote position, open to applicants in Kansas.

📋 Description

• Respond to phone inquiries to assist with questions and requests related to membership, banking products, services, and rates.

• Surpass member expectations in every interaction.

• Leverage knowledge of credit union offerings, data systems, and online applications.

• Provide information, respond to inquiries, and assist with requests and concerns for both member and non-member callers.

• Conduct necessary member verification and review accounts.

• Communicate company and credit union policies and procedures effectively.

• Collaborate with management or other S3 teams/departments to resolve member service issues.

• Focus on digital, cards, or loans-related queues and manage associated transactions.

• Correspond with departments and management via email for additional requests or research.

• Undertake additional job-related projects and tasks as directed by management.

⛳️ Requirements

• Preferred 6 months of experience in customer service.

• Exceptional written and verbal communication skills.

• Ability to thrive in a fast-paced customer service setting.

• Must be highly organized and detail-oriented.

• Capability to work independently and effectively prioritize tasks.

• Proficient in navigating and utilizing multiple platforms/software simultaneously.

• Experience in a remote work setting with dual monitors is advantageous.

• Ability to excel in a structured and procedure-driven role.

🏝️ Benefits

• Group medical, dental, and vision insurance coverage.

• Generous Paid Time Off.

• Up to 11 Paid Holidays Annually.

• 401(k) plan with employer match and discretionary contributions.

• Employee Referral Program.

• Wellness Programs.

• Peer-to-Peer Recognition Program.

• Training programs designed to enhance your success.