Member Service Representative

This is a fully remote position, open to applicants in Idaho.

📋 Description

• Respond to incoming phone calls and provide assistance with inquiries and requests related to membership, banking products, services, and rates.

• Leverage knowledge of credit union offerings, data systems, and web-based applications to supply information and address requests and concerns.

• Execute necessary member verification and conduct account reviews.

• Convey company and credit union policies and procedures to members.

• Collaborate with management and other S3 teams/departments to resolve member service challenges.

• Focus on digital, cards, or loans-related queues and manage associated transactions.

• Communicate with various departments and management via email for additional requests or research purposes.

• Undertake other job-related projects and tasks as assigned by management.

⛳️ Requirements

• A minimum of 6 months of customer service experience is preferred.

• Exceptional written and verbal communication skills.

• Ability to thrive in a fast-paced customer service setting.

• Highly organized and detail-oriented.

• Capable of working independently and effectively prioritizing tasks.

• Proficient in navigating and utilizing multiple platforms and computer software simultaneously.

• Prior experience in a remote work setting with dual monitors is advantageous.

• Functions well in a structured and procedure-driven role.

🏝️ Benefits

• Group medical, dental, and vision insurance coverage.

• Generous Paid Time Off.

• Up to 11 Paid Holidays Annually.

• 401(k) plan with Employer Match and Discretionary Contributions.

• Employee Referral Program.

• Wellness Programs.

• Peer-to-Peer Recognition Program.

• Training programs aimed at supporting learning and development.