Member Service Representative

This is a fully remote position, open to applicants in Arizona.

📋 Description

• Respond to phone inquiries to provide assistance with questions and requests related to membership, banking products, services, and rates.

• Surpass member expectations with each interaction.

• Leverage knowledge of credit union offerings, data systems, and web-based applications.

• Offer information, address inquiries, and assist with requests and concerns from both member and non-member callers.

• Conduct necessary member verification and review accounts.

• Communicate company and credit union policies and procedures.

• Collaborate with management or other S3 teams/departments to resolve member service issues.

• Specialize in digital services, card services, or loan-related queues and process associated transactions.

• Communicate with departments and management via email for additional requests or research as needed.

• Undertake additional job-related projects and responsibilities as directed by management.

⛳️ Requirements

• Preferred: 6 months of customer service experience.

• Strong written and verbal communication skills.

• Ability to thrive in a fast-paced customer service setting.

• Highly organized and detail-oriented.

• Capable of working independently and prioritizing tasks effectively.

• Proficient in navigating and utilizing multiple platforms/computer software simultaneously.

• Experience in a remote work environment with dual monitors is an advantage.

• Comfortable working in a structured and procedure-driven role.

🏝️ Benefits

• Group medical, dental, and vision insurance coverage.

• Generous Paid Time Off.

• Up to 11 Paid Holidays Per Year.

• 401(k) plan with Employer Match and Discretionary Contribution.

• Employee Referral Program.

• Wellness Programs.

• Peer-to-Peer Recognition Program.

• Training programs designed to enhance your success.