Member Service Representative

This is a fully remote position, open to applicants in Alabama.

📋 Description

• Respond to phone inquiries to provide assistance with questions and requests related to membership, banking products, services, and rates.

• Offer information, address inquiries, and aid with requests and concerns for both member and non-member callers utilizing credit union products, data systems, and web-based applications.

• Perform necessary member verification and review accounts accordingly.

• Communicate company and credit union policies and procedures effectively.

• Coordinate with management or other S3 teams/departments to resolve member service issues in a remote setting.

• Focus on digital, cards, or loans-related queues and manage associated transactions.

• Engage with departments and management via email for additional requests or research needs.

• Undertake additional job-related projects and responsibilities as assigned by management.

⛳️ Requirements

• A minimum of 6 months of experience in customer service is preferred.

• Exceptional written and verbal communication skills.

• Ability to thrive in a fast-paced customer service environment.

• Must demonstrate high levels of organization and attention to detail.

• Capability to work independently and effectively prioritize tasks.

• Proficiency in navigating and utilizing multiple platforms and computer software simultaneously.

• Experience in a remote work environment with dual monitors is advantageous.

• Ability to perform well in a structured and procedure-driven role.

🏝️ Benefits

• Group medical, dental, and vision coverage insurance.

• Generous Paid Time Off.

• Up to 11 Paid Holidays Per Year.

• 401(k) with Employer Match and Discretionary Contribution.

• Employee Referral Program.

• Wellness Programs.

• Peer-to-Peer Recognition Program.

• Training programs designed to empower your success.