Member Health Assessor

This is a fully remote position, open to applicants in Ohio.

📋 Description

• Engage with members to foster effective and professional relationships.

• Perform health risk assessments for members.

• Participate in the Integrated Care Coordination Team as necessary.

• Coordinate logistical support to achieve care plan goals and interventions.

• Address immediate concerns of members as required.

• Verify member eligibility, previous enrollment history, demographics, and current health status prior to outreach.

• Collect assessment information from members, families, providers, and other stakeholders as directed.

• Contribute to the development and implementation of care plans.

• Report assessment outcomes to the Care Coordinator when necessary.

• Assist with health education, wellness materials, and coaching initiatives.

• Maintain documentation in accordance with the Care Management program protocols and guidelines.

• Approach interventions tailored to each member's perspective, unique needs, and available support from CareSource.

• Enhance processes to streamline assessments and follow-ups, improving the CareSource experience for members.

• Undertake additional duties as assigned.

⛳️ Requirements

• A High School Diploma or General Education Diploma (GED) is required.

• A minimum of two (2) years of experience in either a volunteer or paid role in community settings with at-risk populations, focusing on service coordination, is preferred.

• Proficiency in Microsoft Office, including Outlook, Word, and Excel.

• Sensitivity to and experience working with diverse cultures.

• Strong interpersonal skills.

• Ability to work independently as well as collaboratively within a team environment.

• Capability to identify problems and opportunities and effectively communicate them to management.

• Developing knowledge of local, state, and federal healthcare laws and regulations, along with company policies related to case management practices.

• Exhibit compassion, support, and collaboration with members and their families.

• Self-motivated and curious.

• Comfort in asking relevant questions.

• Ability to thrive in a fast-paced environment.

• Demonstrate and promote ethical conduct.

• Ability to foster positive relationships with all stakeholders.

• Awareness of community and state support resources.

• Organized, detail-oriented with conflict resolution skills.

• Ability to maintain composure and professionalism during high-stress situations.

• Ability to uphold confidentiality and act in the best interest of the company.

• Proven history of demonstrating empathy and compassion for individuals.

• Proven ability to enhance processes to simplify experiences for those served.

• No licensure or certification is required.

🏝️ Benefits

• Bonus opportunities linked to company and individual performance may be available.

• A substantial and comprehensive total rewards package.

• Employee total well-being support.